Flexible – Sales Reimagined
Companies in all industries are building online businesses, enabling new customer experiences. They have tried reengineering their practices and set up new technological platforms for customer engagement and back-office efficiency. But these efforts have not yet delivered the impact that they should.
To realise the full digital potential of your business, you need reimaging. Conceive your business freshly, in line with the capabilities that digital and business technologies can give you, connecting to customers in ways that have not been possible before. Reimaging your business means creating many of the conditions of a start-up in the scale and with the discipline of a large enterprise:
- Sense of freedom;
- Flexibility; and
The way people buy has fundamentally changed. Today’s customers are constantly connected via their mobile devices, are plugged into social networks, and do their own research to solve their problems. There is no surprise to find that customers are almost 60 percent down a sales cycle before they actually make contact with the company that they are researching.
Your customer relationship management (CRM) system should enable your people to excel in this new world. CRM systems built for a traditional sales cycle are outdated—they are static and not able to help you in a dynamic way. With Microsoft Dynamics CRM 2013, we can help you create something entirely new to realise the full potential of your sales team.
Integrated – Sales Creation Process
We understand the importance of driving toward an outcome, which is why business processes are a significant component of our new Microsoft Dynamics CRM user experience.
Completely configurable sales creation process guidance takes the “guess” out of “work,” driving each individual and your entire organization toward success. It is a roadmap from where you are now to where you need to go to reach your ultimate goal. Microsoft Dynamics CRM for Sales drives productivity, user adoption and consistent best practice:
- Stream line and automate your sales process
- Enable sales people to create a single view of the customer
- Shorter sales cycle, higher close rates and improved customer retention
- Familiar Microsoft Office Outlook experience to ensure rapid user adoption
Mobile – Keep Sales Teams Connected
Microsoft Dynamics CRM for Sales foster productive internal and external communities by enabling your people to share news, information, and best practices. Embedded Yammer and powerful file-sharing capabilities enable you to collaborate with your team in the context of the work at hand.
You can ensure your mobile salespeople:
- Continue to “work the deal” while on the road
- Arrive prepared for every meeting by accessing schedules and communications via the phones and tablets they choose to use
- Have access to real-time customer and partner information to deliver more impactful engagements.
Insightful – Be Creative with Insights
Microsoft Dynamics CRM for Sales transforms your account and contact information from static to dynamic by providing relevant insights through real-time account data, news, social activity, and connection information. It enables you salespeople to use integrated sales intelligence and social media to target profitable opportunities and to have more relevant sales conversations.
Microsoft Dynamics CRM gives your sales managers and executives increased visibility into business health using rich inline visualizations and real-time dashboards.