From Supplier to Customer

Every supplier wants become an in-stock, on-time, everything’s-where-it-should-be company with a fine-tuned supply chain that provides just what customers want.

No matter what kind of business you run, your business needs to run like clockwork. And to do so, you need to be able to examine it—any inch of it—in real time. To have control, you need to know what’s where and when. And with control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits.

Improving your Customers’ Performance

In reality, most of the changes (reducing inventory, assembling to order, etc.) that suppliers implement in their Supply Chain don’t add much value from the customers’ point of view.  To improve customers’ performance, the suppliers must understand the customers’ Demand Chain, which transfers demand from markets to suppliers.  By mastering the Demand-Supply Chain, suppliers can design mutually beneficial supply chain systems for particular customers.

Microsoft Dynamics GP can help you master your Demand-Supply Chain and add value to your customers by working closely with them.  With a real-time look into sales data, inventory, shipment schedules, and more, you will have a total picture of what’s coming in and what’s going out, and an easier time managing what used to be known as “hassles:”

  • Simplify critical purchasing and receiving processes
  • Know what your customers want now, and plan for what they’ll want next
  • Keep inventory lean, and still address demand
  • Get the tools to make smarter buying decisions and to negotiate better terms
  • Help improve customer service and, therefore, customer relationships

Automate for Accuracy

Microsoft Dynamics GP makes managing your supply chain easier.  The automation it offers helps you reduce redundant tasks and increase accuracy—from your desk all the way to your customers’ receiving dock.  That can eliminate bottlenecks, improve order processes, and minimise both handling time and overhead.  And, because it works like and with Microsoft Office, there’s less training and better cross-department communication.

Not only can this make your people more productive, it also can make work much less like work.  By linking your people to information—and to each other—Microsoft Dynamics GP gives you the ability to find exactly the information you’re looking for—as high-level or as in-depth as you’d like—so you can make smarter decisions more quickly.